Refund policy

Refund & Return Policy

Vision Streetwear Vault

At Vision Streetwear Vault, we stand behind the quality and authenticity of every item we sell. If you are not fully satisfied with your purchase, we are here to help.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • Items must be unworn, unwashed, and in original condition

  • All original tags and packaging must be included

  • Proof of purchase is required

Items that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

  • Final sale items

  • Gift cards

  • Worn or damaged items

  • Items returned without original packaging

Refunds

Once your return is received and inspected, we will notify you of the status.

If approved:

  • A refund will be issued to your original payment method

  • Please allow 5 to 10 business days for the refund to appear depending on your bank or provider

Shipping costs are non-refundable

Exchanges

We currently offer exchanges only for:

  • Defective items

  • Incorrect items received

If you need an exchange, please contact us within 7 days of delivery.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is defective

  • The wrong item was sent

We recommend using a trackable shipping service, as we are not responsible for lost returns.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue so we can resolve it quickly.

How to Start a Return

  • Your order number

  • Reason for return

  • Photos if applicable

Contact Us

If you have any questions about our policy, please reach out to our support team.


Vision Streetwear Vault
Authenticity. Quality. Vision.